‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an natural focus for online content feeds.
Nonetheless, its ascent as a TikTok talking point has positioned it at the vanguard of an marketing transformation, where major corporations are spending big on content creators and reducing expenditure on advertising goods in legacy broadcasters.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Now, a flood of amateur-created clips have recorded its extensive utilization in “everyday tips”.
Promoted as a solution for polishing footwear or prolonging the scent of perfume, along with a cure for noisy doorways. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data.
Claims that Vaseline reduced the burn from hot food on the lips were validated. This was also the case for ideas it could lengthen scent duration and revive leather bags. Suggestions it could bleach teeth or make eyelashes longer were debunked.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to shape commercial tactics has been labeled “social listening”. Unilever's CEO, recently appointed, has indicated the goal is to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
Selina Sykes, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without dampening the fun” was essential.
“How can companies join discussions credibly? This has perpetually been our aim as brands, back to when people were hanging out their laundry and sharing usage tips.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, many communities. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“Ensuring your product is discussed by other people, mentioned by individuals, that fosters reliability and pertinence. Creators are critical to that. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates seismic changes happening in audience habits, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than television, magazines or radio.
The shift is reflected in declines in broadcast and newspaper ads. Across Britain, commercial funding for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade.
Influencer Marketing Expansion
Additionally, it points to a merging of functions as brands effectively act as media producers, partnering with numerous influencers to enhance their items.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the individuals they follow more than they trust ads. It's an ongoing shift.”
He added firms may also cut expenditures by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to see what works.
This strategy is expanding. Advertising spending on influencer marketing is rising at quadruple the rate than the broader media sector. Stateside, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to frame public debate.
Sykes said: “A top-tier ROI marketing event is still the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”